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Our use of cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • enabling a service to recognise your device so you don't have to give the same information several times during one task
  • recognising that you may already have given a username and password so you don't need to do it for every web page requested
  • measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast

You can manage these small files yourself and learn more about them at

Our website asks your browser to set these cookies for a finite period of time.

First-party cookies

We have deemed the following cookies 'strictly necessary' to ensure our site(s) provide(s) you with a satisfactory service and these cookies will be set automatically. You can still control and delete these cookies if you choose to.

Name Purpose Duration
To remember your selections or preferences that you've already made when looking at information or using a service and once you have logged on with username and password, so you don't have to do it for every Web page you request from our service. Expires: 30 years
JSESSIONID As our site is accessed by more than one person at a time, this Cookie is used to allow us to tell them apart from one another. Expires: When you exit your browser
surveysCompleted If you have answered a survey on our website, this Cookie prevents you receiving another invitation to respond to it. We have deemed this cookie to be 'strictly necessary' to ensure a satisfactory experience for our users. Expires: 30 years

Measuring website usage (Google Analytics)

We use Google Analytics to collect information about how people use this site. We do this to make sure it's meeting its users' needs and to understand how we could do it better. We will only set these cookies if you accept cookies from Fera.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are. We do not allow Google to use or share our analytics data. More information about the cookies set by Google Analytics is available.

The following cookies are set by Google Analytics on our site:

Name Purpose Duration
_utma This cookie helps identify unique visitors to our site. Expires: 2 years
_utmb This cookie is used to help calculate the average length of time users spend on our site. Expires: 30 minutes
_utmv This cookie allows us to understand what areas of our site different sets of users visit by classifying each of our visitors. Expires: 2 years
_utmz This cookie stores how you got to our website e.g. a website search, a link contained in an email, etc. Expires: 6 months

Google provide a tool for your browser that can help you Opt-out of Google Analytics tracking.

How to control and delete cookies

We will not use cookies to collect personally identifiable information about you.

If you wish to restrict or block the cookies which are set by our websites, or indeed any other website, you can do this through your browser settings. The 'Help' function within your browser should tell you how.

Alternatively, you may wish to visit which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your machine as well as more general information about cookies.

Please be aware that restricting cookies may impact on the functionality of our website.

If you wish to view your cookie code, just click on a cookie to open it. You'll see a short string of text and numbers. The numbers are your identification card, which can only be seen by the server that gave you the cookie.

For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.